I bought my Logitech G533 a year and a half ago. Had decent reviews, and I got it new for a reasonable price on eBay. Two days ago, the mic broke, and I discovered it’s a known issue (Reddit link) since 5 years ago. But, I thought, clearly this would be covered by its two-year warranty! Doesn’t even require a receipt if you just need a replacement! So naturally the rep says:

  1. The warranty applies from date of manufacturer unless you have a receipt to prove date of purchase.
  2. They won’t accept a receipt from eBay, as eBay’s not a licensed reseller, and they consider the new, in box item “second hand.”
  3. They’d love to help me, but there’s simply nothing they can do 🙂

Yes, fucking emoji and all. So I’m typing up a complaint to my state consumer protection agency and spreading the word not to trust Logitech more than you can throw them.

Is this standard? Probably. Should it be? Hell no.

At this point, might try to repair it myself; but I’ll likely be out another $100 for my second headset in as many years.

  • expand@exploding-heads.com
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    1 year ago

    That’s weird. I had a g604 mouse that one of the side buttons fell off and I’d bought it from amazon a little over 2 years ago. Rep asked me for the serial and not receipt and basically replaced it as soon as he saw pictures of it. Maybe you got a rep that’s a dick. Try again?

    • Katana314@lemmy.world
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      1 year ago

      Could be that you mentioned verbally you got it from Amazon, but you were never asked to prove it? Could be that Logitech’s policy is not to serve EBay sellers, but they don’t necessarily always go full steps for proof.